IDG » Current status

AmberIT status: Alert

Mon, 19 Oct 2026 13:22:00 GMT

Application and Card Management Issue
Update 29/10/26 16:10
We have resolved the issue which caused some cards to stop working or not update correctly.
An issue remains with some key teams unable to access certain applications including Kinetics and Salto.
We have implemented a workaround for some staff to enable them to regain access.
The root cause is understood and a permanent fix is being worked on currently.

Update: 29/10/26 09:50
Some key teams are unable to access some applications including Kinetics and Salto.
The Salto application is used for Card Management.
While the issue is ongoing we cannot update University cards.
In addition some cards might lose access to rooms or buildings.
A team is working urgently on this issue.

Wireless Network issues in some buildings

Date: 19/10/2026

Description: Intermittent problems connecting to Wi-Fi are affecting some floors within certain buildings.
Campus Residences are not affected.

Update 29/10/26 16:15
A further change to our Wireless service was made on 27 October.
The service has remained stable since then, with no further interruptions, and we continue to monitor it closely.
There remains a risk of recurrence, but we have a workaround available which can be implemented quickly to restore service.
We are continuing to investigate longer-term improvements, but will carefully assess the risks before making any further significant changes.

Update 27/10/2026 15:15

A further short loss of WiFi for some locations occurred today at approximately 13:13, and was resolved by 13:26.
We recognise the disruption this is causing and are working with suppliers to resolve the underlying issue.
There is a risk of a recurrence, but a workaround is available to restore service quickly should it recur.
We apologise for the inconvenience caused.

Update 22/10/2026 16:40
WiFi services in some locations were interrupted this afternoon and have now been resolved.
Although the service is currently working, there remains a risk of further disruption.
We have a workaround available to restore service if the issue recurs.
Please report any problems to the Service Desk so that we can respond quickly.
We understand the the disruption these recurring WiFi issues cause for staff and students, and apologise for the impact.
We continue to work closely with our suppliers to identify the underlying cause and achieve a permanent resolution.

Update: 22/10/2026 14.00

There are issues connecting to the wireless network in the main WBS building, Swallow House and Social Sciences. We expect the service to be restored shortly.

Update: 21/10/2026

We are currently investigating an intermittent issue affecting Wi-Fi connectivity across parts of the University campus.

The issue is not campus-wide and may affect individual buildings or specific floors and areas within a building. Users in affected locations may experience difficulty connecting to Wi-Fi, while connectivity elsewhere continues to operate normally.

We have identified a workaround that allows us to restore service quickly when the issue occurs. We are working closely with Cisco's technical specialists to identify the root cause. This requires capturing diagnostic information while the issue is occurring, before applying the workaround to restore service. As a result, there may be a short delay in restoring connectivity if the issue reoccurs today.

Thank you for your patience. We appreciate the disruption this is causing and will provide further updates as our investigation progresses.

Update: 20/10/2026

14.00 - Repeat of workaround implemented last night has successfully restored the service.

13.23 - There is a problem connecting to the WIFI in main WBS building. We are reaching out to `CISCO for further support

09:25 - The change implemented yesterday has restored the service. Several affected users have confirmed that connectivity is working normally today. We will continue to monitor the service, and investigations remain ongoing to identify the root cause

Update 19/10/2026 18:00

Investigation is ongoing with support from Cisco, who have been reviewing diagnostic data and carrying out further testing this afternoon.
A change has been implemented which will may have caused a short interruption to service of a couple of minutes.
Student residences are not affected by this issue nor the change.

GreenIT status: normal

Fri, 16 Oct 2026 15:10:00 GMT

No issues

AmberIT status: Alert

Thu, 15 Oct 2026 13:08:00 GMT

Wireless Network issues in some buildings

Date: 15/10/2026
Description: Problems connecting to some Wireless Access points around campus
Cause/Resolution: A software Update package was rolled out to Campus Access points overnight.

AmberIT status: Alert

Fri, 09 Oct 2026 13:22:00 GMT

Microsoft Office issue on work area PCs

Friday 9th October 2026 14:15

There is an issue affecting the ability to edit files in Microsoft Office on work area PCs, this is being investigated currently.

Please use the Web apps should you need to edit documents. Web apps can be accessed here: https://m365.cloud.microsoft/apps

We are sorry for any inconvenience caused.

AmberIT status: Alert

Tue, 29 Sep 2026 13:11:00 GMT

Tabula Issues

AmberIT status: Alert

Thu, 10 Sep 2026 11:08:00 GMT

Thursday 10th September 11.45am

Mobile network operators experiencing issues accessing Microsoft services

We are aware that customers of some mobile network operators including Three and Vodafone are experiencing issues accessing Microsoft services. If Three or Vodafone are your provider, you may experience difficulties accessing Microsoft services used by the university.

AmberIT status: Alert

Thu, 03 Sep 2026 10:21:00 GMT

Thursday 3rd September 11.15

Microsoft Outlook on the web

Microsoft are currently reporting that some users may be unable to sign in to Outlook on the web. They are working to resolve the issue.

AmberIT status: Alert

Wed, 02 Sep 2026 11:46:00 GMT

Power Issue affecting multiple buildings 2/9/26

Updated 14:23

We experienced a power outage across parts of campus following damage to an electrical cable during works on site.
This affected multiple buildings on Main and Gibbet Hill campuses just before 12:00.
The Estates team has been working along with key suppliers to restore power.
Network switches have returned to service and we believe power is now restored.

Buildings affected earlier include:

Main Campus: AMMC, Arthur Vick, Claycroft, Bluebells, FAB, Humanities, International House, IIPSI, Jack Martin, MEC, Rootes, Nightline, Junction, Oculus, Tocil and IDL.

Gibbet Hill: Biomedical Research/Life Sciences, Maths Houses and IBRB.

AmberIT status: Alert

Thu, 27 Aug 2026 08:37:00 GMT

Multi-Factor Authentication Issue

Date: 27th August 09.25

Update 14:30

Some staff and students are experiencing issues with Multi-Factor Authentication (MFA), particularly when connecting to the VPN.
Only those who authenticate using SMS text messages or voice calls are affected.
Microsoft Authenticator has been the recommended authentication method for some time and is not affected by this issue.

If you are experiencing this problem, please contact the IDG Service Desk and we will help restore access as quickly as possible.

Please contact the IDG Service Desk for assistance. Their phone number is +44 (0)24 76573737 or you can complete the self service form - Report an Incident

We are sorry for any inconvenience caused.

AmberIT status: Alert

Wed, 26 Aug 2026 17:19:00 GMT

26/08/26 18:15
Multi-Factor Authentication (MFA) issue

We are currently investigating an issue affecting a small number of staff and students who need to set up their account or reset their password/MFA.
Our teams are treating this as a priority and we will provide further updates as they become available.
Update 18:50
The issue has been resolved, any further issues related to Account setup, Password or MFA resets should be reported to the
IDG Service Desk: Warwick.ac.uk/IDG